Customer reviews of DHDL Automotive

By L S on 13 September 2020 | Purchase not verified

I bought a bmw , dealt with Dan and all was fine during the sales process , After 3 months the grey alloys started to peel and it became apparent that these had just been powder coated ( poorly at that ) and needed to be redone properly . I discussed this with Dan who, to his credit, agreed that this was poor and offered to make a contribution to them being done properly . This still came at considerable unexpected expense to myself . A few months later the car failed its mot requiring 2 new tyres . At this point it became apparent that the tyres were not run flats even though there was no spare tyre . I contacted Dan to say that as this is not legal it should surely have been checked pre delivery . However Dan disputed that this was his responsibility as he sold the car with the tyres he bought it with and didn’t check that the spare tyre was missing or the tyres were not run flat . I would advise potential customers to get their purchase checked very thoroughly .

Reply from DHDL Automotive on 22/09/20

We are really sorry you feel that you had to leave this review considering we offer the best in customer aftersales and will always go the extra to make sure a customer is satisfied as we did for yourself, In regards to the alloy wheels we made a contribution towards the Power Coating which you was happy with. In regards to a spare wheel we have explained that BMW's don't come with a spare wheel, that is how they operate and in regards to Run Flat Tyres, We did not put the tyres on the car and it was the previous owners decision to not go with Run Flat Tyres, For the vehicle failing MOT on the 2 Tyres this is 11 Months after the car was purchased from us and Tyres are classed as a Wear & Tear Item. For Any Future Customers, please feel free to bring a mechanic for a thorough inspection on any vehicle.

By Malgorzata W on 21 July 2020 | Purchase not verified

We bought 1 mth ago used car. Everything looked good, but now we have to exchange all parts! In booklet is written and stamp that for e.g. toothed belt was exchanged but we check in vauxhall and it was not! Besides all filters was totally dirty. We still looking for how improve car, because between 70-80 mph we have got vibrations!

Reply from DHDL Automotive on 23/07/20

We are really sorry you feel that you had to leave this review considering we offer the best after sales and will always go the extra to make sure a customer is satisfied We checked the service history and the timing belt, everything that was replaced on a service was all verified at Vauxhall and with their official stamp in the service book. We are friendly and easily approachable and happy to deal with any issues raised. Thanks

By Mark C on 09 July 2020 | Purchase not verified

Dan was able to answer all queries immediately and Darren purchased and installed a new part for me next working day. Very honest and very trustworthy. Would recommend the company anytime.

Reply from DHDL Automotive on 10/07/20

Glad you are happy with our service Mark, hope your enjoying your journeys in the new car and look forward to doing business again in the future.

By Horatio A on 05 December 2019 | Purchase not verified

Bought a car from this chap a few months ago, and returned after a few days since the clutch went out, and went on for a good month with him refusing to give my deposit back. A lovely chap at first but then decided to cut communication with me completely. Not how business is meant to be run 0 stars

Reply from DHDL Automotive on 10/12/19

Thanks for the review, but we think its unfair on us as a business that the situation has been misunderstood, A clutch is defined as a wear and tear item, as soon we we was notified we acted and had the car brought back to up straight away the car was inspected by our trusted mechanics, in regards to the deposit not being paid back to you for a month, we came to the mutual agreement that we would leave the finance company deal with the whole situation which was what happened as they needed proof and reports which we co-operated with and had sent into them then they had their own time frame to review, there was no communication from our side as the finance said they would update both parties.

By Gheorghe F on 22 November 2019 | Purchase not verified

Verry friendly and helpful, but the car they sold me only worked for a week, actually 6 days, and after that it just left me stranded in the middle of the road... Terrible experience, so honestly I wouldn’t recommend! now I have issues with my job cause I was depending on the car to go to work. Perfect...

Reply from DHDL Automotive on 10/12/19

We are sorry to hear the experience you have had with the car you purchased but as we haven't received any complaints or problems back in our after sales department and therefore are unable to offer any help or advice back to yourself as we are a 5* dealer and we are happy to help with any after sales problems

By Tim T on 21 June 2019 | Purchase not verified

Very helpful with the car, everything was described exactly on the advert, car was in immaculate condition when i viewed and collected it, definitely recommended

By John R on 06 August 2018 | Purchase not verified

Great experience. Darren and Dan went out of their way to do us a great deal. Would highly recommend. Wished all my car buying experiences were like that.